Genesys call center software has everything you need to personalize your customer experience with leading cloud contact center technology.

Today’s cloud contact centers need a reliable, enterprise-ready telephony system. With Genesys, you’ll get the flexibility to easily connect your contact center with your existing communications solutions …

With contact center software from Genesys, you get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.

No matter where your customers’ journeys start, you can uncover insights and take the next best action with Genesys Cloud and built-in AI. Now it’s easier than ever to keep employees engaged and …

This article tells you how to use Genesys Softphone on your workstation, including how to start Genesys Softphone, activate and register users, view device and user status, and make and receive calls.

Consolidate systems, reduce tech debt and lower TCO, all while delivering connected experiences that set you apart and build brand trust wherever you and your customers are located.

Genesys Voice Platform offers customers a blended experience across inbound, outbound, self- and agent-assisted calls for convenient, quality service. Specific capabilities include: integrated self …

What Genesys Softphone does Genesys Softphone is a standalone SIP endpoint. It supports different dialing modes, third-party call control, SSO, a variety of voice codecs, and WebRTC. It can be …

With Genesys IVR software, you can use NLU voicebots to understand and handle customer calls. Or, if a more human touch is needed, you can route calls to the right agent with full context to continue a …

With Genesys, they were able to quickly transition to a 100% remote workforce while protecting caller anonymity. They also began using chatbots and voicebots to supplement live advocates to reduce …