Genesys Cloud AI ARR grows more than 2X the rate of Genesys Cloud ARR during the period SAN FRANCISCO-- ( BUSINESS WIRE )-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, ...

This latest recognition follows the company's position as a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational Artificial Intelligence Platforms 2025 Vendor Assessment (US52972625 ...

Expert AI predictions for 2026 reveal that AI will become more than a fast tool but more human-centric, requiring soft skills ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar™: Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...

GRAND BLANC TOWNSHIP, Mich.The strike at Henry Ford Genesys Hospital has now reached the three-month mark, with no apparent ...

After dealing with a fragmented tech stack, Aterian rebuilt its CX around Genesys Cloud.

Unionized registered nurses and case workers at Henry Ford Genesys Hospital in Grand Blanc Township have been on the picket line since Sept. 1.

Teamsters say they plan to continue filing charges and pressing for what they call meaningful, enforceable staffing ...

Sophia Deluz-Bhan, COO and co-founder of Search Atlas Group, has scaled the AI-powered search marketing company from $2M to $30M ARR in five years—profitably, entirely remote, and without massive VC ...

Despite the great determination evinced by nurses, the main danger is that they remain isolated as Ford continues its ...