Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...

But things are changing fast. A new wave of technology—often called agentic AI—is pushing businesses into a new era. Instead ...

This AI Agents support setup crawls a site, uploads PDFs and FAQs, and connects Stripe and Calendly, helping teams cut response time to customers ...

The Pensions Regulator is building strong IT foundations as part of a five-year strategy to help transform the organisation from a compliance-based to a risk-based regulator.

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

VIQ Solutions Inc. (TSXV: VQS) (“VIQ or the “Company”) today announced the development of VIQ SmartAudit, an advanced verification and ...

Utilities that provide natural gas to customers are investing in smart technologies to modernize their infrastructure. These ...

The full value of automation is realized only when technology works in concert with the people who guide and interpret it.

Education & Technology Group Inc. (NASDAQ: YQ) ('17EdTech” or the 'Company”), a leading education technology company in China ...

AI is helping UnitedHealthcare make healthcare navigation more personal, giving members clearer guidance while keeping human ...