Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Scattered Lapsus$ Hunters targeted Zendesk users through more than 40 fake domains designed to steal credentials and install ...

The dream of working from home often involves a romanticized image: sipping artisanal coffee, wearing pajama bottoms with a business-appropriate shirt, and having a perfectly behaved golden retriever ...

Amazon is one of the world's largest retailers, which means it has perfected the process of quickly fulfilling orders to a science. Still, that doesn't mean mistakes don't occasionally arise. If you ...

Unite.AI is committed to rigorous editorial standards. We may receive compensation when you click on links to products we review. Please view our affiliate disclosure. The AI customer support market ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Customer service and customer support are crucial aspects of the customer experience. Done right, they foster customer loyalty, word-of-mouth referrals, and more recurring revenue. The two terms are ...

Getting your Trinity Audio player ready... AURORA — The Aurora Police Department has cleared the King Soopers off S. Peoria Street after a bomb threat was made Monday afternoon. During a press ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...