Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Campbell's Soup is facing a lawsuit after a former employee recorded a conversation with an executive who allegedly belittled the company's customers. What the US Supreme Court has said about ...

Don't let the final nine-point margin fool you, the Charlotte Hornets got dismantled by the one-win Indiana Pacers last night. That makes two games the Hornets have had against teams that came in with ...

As experienced former school leaders, we’ve had our share of difficult conversations with staff. We’ve relied on a seven-step process for navigating these conversations, but even with a process in ...

Trust is the currency of modern banking, but it’s harder than ever to earn. Customers want instant, personalized service, while banks must confront fraud, navigate complex outdated systems, and meet ...