Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Campbell's Soup is facing a lawsuit after a former employee recorded a conversation with an executive who allegedly belittled the company's customers. What the US Supreme Court has said about ...

As experienced former school leaders, we’ve had our share of difficult conversations with staff. We’ve relied on a seven-step process for navigating these conversations, but even with a process in ...

Trust is the currency of modern banking, but it’s harder than ever to earn. Customers want instant, personalized service, while banks must confront fraud, navigate complex outdated systems, and meet ...

The MarketWatch News Department was not involved in the creation of this content. AI Messaging Agent is a new two-way SMS engagement channel that helps qualify leads and grow revenue. SANTA BARBARA, ...

SANTA BARBARA, Calif., Nov. 5, 2025 /PRNewswire/ -- Invoca, the leader in revenue execution, today announced the launch of its AI Messaging Agent – the first two-way SMS solution that helps brands ...

While conversation analytics (CA) is one of the earliest AI-enabled contact center products, the application is currently experiencing a renaissance driven by generative and agentic artificial ...

That powerful idea comes from Melody Wilding, a human behavior expert, executive coach, and the author of Managing Up: How to Get What You Need From the People in Charge (Crown Currency, 2025). The ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Working with senior executives taught me that leaders who advance their careers don't avoid ...

Ever forced yourself to have a tough talk with someone in your life and found success? ‘Say More’ discusses how to have difficult conversations. What does it take to be a good communicator? Do you ...

Senior researcher, urban sustainability transitions, environmental governance and resilience, University of the Western Cape Christina Culwick Fatti receives funding from the National Research ...