Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Today's businesses understand that customer conversations aren’t just functions of day-to-day operations; they're a wealth of information to be mined. Every cus ...

Founded by Ali Mroueh, Ilna AI was shaped by a challenge he had often encountered. "All of us, all across the world, have faced poor customer service experiences," he shares. "I believed I could do ...

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

While conversation analytics (CA) is one of the earliest AI-enabled contact center products, the application is currently experiencing a renaissance driven by generative and agentic artificial ...

Since its November 2022 launch, ChatGPT has become synonymous with general AI capabilities. Now OpenAI is extending its influence toward a new frontier: ecommerce. OpenAI has officially transformed ...

EM Lyon provides funding as a member of The Conversation FR. EM Lyon provides funding as a member of The Conversation EUROPE. Corporate websites, training manuals, and interviews with business leaders ...

For decades, customer communications have been defined by long queues, rigid scripts, and the dreaded sound of hold music. For many customers, it felt less like service and more like endurance ...