If content is king then conversation just might be an outranking Emperor. In this age of digital transformation, it's easy to forget the importance of human-to-human interaction in business. However, ...
Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...
Ada's Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support customer needs TORONTO , Oct. 11, 2023 /PRNewswire/ -- ...
Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new ...
Social media should be the perfect forum for customer service. What better place to ask a question of a brand than a platform where nearly every company is accessible and motivated to resolve issues ...
Opinions expressed by Entrepreneur contributors are their own. When I have conversations online, they tend to be tough to manage, especially when trying to resolve an issue, win an argument or present ...
Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...
Wine Enthusiast, an online retailer of all things wine, used genAI to monitor tens of thousands of customer calls, gaining insights into why consumers were calling and using that data to quickly catch ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback