To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

Trump's student-loan repayment overhaul and collections restart make servicer errors more costly, Sen. Elizabeth Warren said.

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

A number of major chains have stumbled in 2025. On The Border filed Chapter 11 bankruptcy and was purchased by Pappas Group.

Chatbots won’t help if they’re trained on bad foundations.

Passengers faced long delays and poor communication at airports, with many stranded for up to 14 hours amid IndiGos ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

CBC’s 22 Minutes took aim at Rogers last week with a sketch mocking the company’s poor customer service. The segment shows a ...

To most people, electricity reform remains mired in jargon — unbundling, privatisation, and regulation mean little to them. The ordinary consumer, whether a shopkeeper in Sirsa or a household in Hosur ...

Commissioner Paul Tine said his agency’s 35-page five-year strategic plan, released on Tuesday, aims to change a myriad of ...

In a significant move, HP Inc. announced on Tuesday that it expects to lay off between 4,000 and 6,000 employees across its global operations by FY 2028.