Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Liz Weston, Certified Financial Planner, is a personal finance columnist for NerdWallet. Questions may be sent to her at 3940 Laurel Canyon, No. 238, Studio City, CA 91604, or by using the “Contact” ...

Oklahoma Turnpike Authority should have an obligation to make a good faith effort to collect past-due tolls before they send ...

Passengers faced long delays and poor communication at airports, with many stranded for up to 14 hours amid IndiGos ...

Ford Motor Company, long celebrated as a pillar of American automotive history, is now grappling with a crisis of confidence.

CBC’s 22 Minutes took aim at Rogers last week with a sketch mocking the company’s poor customer service. The segment shows a ...

The chain is famous for treating customers badly.

More than half of households globally (57 per cent) are worried about annual broadband price increases and, crucially, the ...

When Anil Sedha decided to cancel his Rogers business internet service, he expected he’d go online, click a few buttons and be done. But the customer support link was broken. A chatbot told him he ...

If you're a leader in a people-based business and considering replacing your team with AI, you're making a critical mistake.

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Canadians rank AI as their least trusted technology, while word-of-mouth remains the most trusted source for business ...