The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

PRESSADVANTAGE – Rocket CRM has announced an expanded focus on its marketing automation system, highlighting the increasing ...

Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

Next-generation CRM solutions prioritise data security, ensuring customer trust and compliance while managing sensitive ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

New report from Globant uncovers the tech trends leading development and innovation in 2026: from agents capable of executing ...

FPT today announced its Smart Showroom Accelerator solution, which enables auto dealers to turn data into decisions that ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

Afiniti, a provider of artificial intelligence and customer experience optimization, has made its AI Pairing solution available on the NiCE CXexchange following the company's onboarding into the NiCE ...

Within the fast-paced world of customer relationship management (CRM), accurate data is the foundation of success. Recent studies from data quality and marketing solution companies Validity and Data ...

If we want to avoid making AI agents a huge new attack surface, we’ve got to treat agent memory the way we treat databases: ...