Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the words of Wal-Mart founder Sam Walton: “There is only one boss—the customer. And he ...

Choco Taco is one example of discontinuing a beloved product. Another is All Irish Banks, which recently announced that 70 branches would no longer transact cash, checks, or bank drafts. The backlash ...

Journalists ask questions, and people answer them. This is how the business works, and how it’s always worked. But: Why? Why do people tell us their stories? Why do they let us into their lives, their ...

Why should we do business with you?” This is the fundamental question that all prospects you meet with are going to ask you, if they are not already thinking about this question before taking a ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

How psychographic insights can elevate CX and provide a competitive edge to customer-facing brands through personalization and emotional resonance. In a customer-centric world, understanding ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Doing a deep dive into what makes companies tick – and grow and thrive – is an interesting exercise in human nature. One of the things we are most likely to encounter when we begin working with a ...

Please Note: Blog posts are not selected, edited or screened by Seeking Alpha editors. One of the interesting things about business is the different ways companies go about trying to attract customers ...

PETER BELL, CEO of StorageNetworks, knows his company is in the right market at the right time. While a recent wave of storage hardware vendors such as Hitachi and Fujitsu have urgently tried to ...

Home heating is approaching an impasse—there is great opportunity to decarbonize through heat pumps for both heating and cooling, but rising electricity rates might discourage consumers from getting ...

In an era where customers' expectations are quickly rising, it's more important than ever for financial enterprises to offer great experiences. Other industries, such as travel and e-commerce are ...