PRESSADVANTAGE – Rocket CRM has announced an expanded focus on its marketing automation system, highlighting the increasing ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Hawaiʻi hospitality and real estate consultant Ray Tsuchiyama spoke to HPR's Bill Dorman about the Japanese visitor market.

Founded by Ali Mroueh, Ilna AI was shaped by a challenge he had often encountered. "All of us, all across the world, have faced poor customer service experiences," he shares. "I believed I could do ...

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

While conversation analytics (CA) is one of the earliest AI-enabled contact center products, the application is currently experiencing a renaissance driven by generative and agentic artificial ...

Since its November 2022 launch, ChatGPT has become synonymous with general AI capabilities. Now OpenAI is extending its influence toward a new frontier: ecommerce. OpenAI has officially transformed ...

EM Lyon provides funding as a member of The Conversation FR. EM Lyon provides funding as a member of The Conversation EUROPE. Corporate websites, training manuals, and interviews with business leaders ...

For decades, customer communications have been defined by long queues, rigid scripts, and the dreaded sound of hold music. For many customers, it felt less like service and more like endurance ...