Chewy, Navy Federal Credit Union and ALDI lead a group of 750 companies recognized for delivering the best customer service ...

As retail and quick-service restaurant (QSR) brands expand their digital capabilities, a familiar challenge continues to surface: fragmented customer journeys across mobile apps, drive-thru lanes, ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Today's businesses understand that customer conversations aren’t just functions of day-to-day operations; they're a wealth of information to be mined. Every cus ...

Hawaiʻi hospitality and real estate consultant Ray Tsuchiyama spoke to HPR's Bill Dorman about the Japanese visitor market.

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

Shopify reports that businesses increasingly use AI to boost efficiency, personalize products, and enhance customer service ...

Founded by Ali Mroueh, Ilna AI was shaped by a challenge he had often encountered. "All of us, all across the world, have faced poor customer service experiences," he shares. "I believed I could do ...

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...