If content is king then conversation just might be an outranking Emperor. In this age of digital transformation, it's easy to forget the importance of human-to-human interaction in business. However, ...
Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...
Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...
Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...
Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new ...
Ada's Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support customer needs TORONTO , Oct. 11, 2023 /PRNewswire/ -- ...
Social media should be the perfect forum for customer service. What better place to ask a question of a brand than a platform where nearly every company is accessible and motivated to resolve issues ...
Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...
Rich Rosen is the Founder & CEO of Fastcall—a leading Salesforce native app for phone, SMS and video. Rich has two phone-related patents. According to Gartner, the average sales manager devotes only 9 ...
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