Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

The Reserve Bank of India is launching a nationwide customer grievance redressal campaign. This initiative begins on January ...

According to the lawsuit, the Better Business Bureau complaint said, “James Adams came into our establishment and gave ...

Looking ahead, leveraging China Mobile’s AaaS (Ability as a Service) digital capability platform, the project team plans to build a unified, shareable capability framework and replicate China Mobile ...

An internal audit of Beaumont's water customer service department found multiple flaws and an outdated system in place.

When Anil Sedha decided to cancel his Rogers business internet service, he expected he’d go online, click a few buttons and be done. But the customer support link was broken. A chatbot told him he ...

The Stark County Educational Service Center has fired its general counsel, Mary Jo Shannon Slick, for allegedly shredding documents. A civil lawsuit claims Shannon Slick was also seen on video ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Techtober sale on the ...

Heidi Curtis stepped into leadership role in August, implementing transparency measures and working to prevent boil water notices that plagued the Texas community for years. Hi! I'm Dominique Leh, ...

Background: In the healthcare service industry, patient complaints serve not only as a critical metric for assessing hospital service quality but also as a fundamental driver of high-quality hospital ...

OREM — When you need help with some sort of problem — it could be a glitch with a product you've bought or maybe a billing issue with a service you use — your first instinct might be to Google a ...