The Reserve Bank of India is launching a nationwide customer grievance redressal campaign. This initiative begins on January ...

According to the lawsuit, the Better Business Bureau complaint said, “James Adams came into our establishment and gave ...

Looking ahead, leveraging China Mobile’s AaaS (Ability as a Service) digital capability platform, the project team plans to build a unified, shareable capability framework and replicate China Mobile ...

An internal audit of Beaumont's water customer service department found multiple flaws and an outdated system in place.

When Anil Sedha decided to cancel his Rogers business internet service, he expected he’d go online, click a few buttons and be done. But the customer support link was broken. A chatbot told him he ...