The Reserve Bank of India is launching a nationwide customer grievance redressal campaign. This initiative begins on January ...

Expressing concern over rising customer complaints, the Insurance Regulatory and Development Authority of India (IRDAI) chairman Ajay Seth on Wednesday underscored the need for the insurance companies ...

When Anil Sedha decided to cancel his Rogers business internet service, he expected he’d go online, click a few buttons and be done. But the customer support link was broken. A chatbot told him he ...

Irdai has raised concerns over rising complaints, urging insurers to improve grievance redressal systems, standardise ...

An internal audit of Beaumont's water customer service department found multiple flaws and an outdated system in place.

IRDAI convened a high-level meeting with insurers to address the growing number of unresolved policyholder complaints. IRDAI urged insurers to adopt a more proactive, policyholder-centric approach and ...

Looking ahead, leveraging China Mobile’s AaaS (Ability as a Service) digital capability platform, the project team plans to build a unified, shareable capability framework and replicate China Mobile ...

IRDAI has stepped in with a strong message to insurers, urging a clear shift toward faster, fairer grievance handling at a ...

The U.S. Justice Department is seeking dismissal of a lawsuit that fired former federal prosecutor Maurene Comey brought against it, saying she didn't properly follow administrative ...

The Chairman of Insurance Regulatory and Development Authority of India (IRDAI), Ajay Seth has expressed concern over the ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...

It has never been easier to buy stuff. But dealing with product and service problems has never felt so difficult, consumers ...