Roderick Macleod, 70, was walking his dogs when he was allegedly struck by a driver with dozens of prior arrests. One ...

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

A number of major chains have stumbled in 2025. On The Border filed Chapter 11 bankruptcy and was purchased by Pappas Group.

Chatbots won’t help if they’re trained on bad foundations.

Passengers faced long delays and poor communication at airports, with many stranded for up to 14 hours amid IndiGos ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

CBC’s 22 Minutes took aim at Rogers last week with a sketch mocking the company’s poor customer service. The segment shows a ...

To most people, electricity reform remains mired in jargon — unbundling, privatisation, and regulation mean little to them. The ordinary consumer, whether a shopkeeper in Sirsa or a household in Hosur ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

This week's top bank bonuses can put a few hundred dollars in your pocket -- open an account, meet simple requirements, and ...