With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...

Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium  today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences ...

Invent has wrapped. And the singular message, amid a deluge of product news and keynotes, was AI for the enterprise. This ...

Designation Validates ASAPP’s Expertise in Building Production-Ready Agentic AI Systems that Transform Contact Centers into ...

The power deal marks a key milestone for the controversial data center proposal, but it comes as its developer seeks a new operator for the site.

After Citizens CEO Bruce Van Saun announced a company-wide AI makeover, Chief Information Officer Michael Ruttledge told ...

Shoppers at John Lewis, Asda, Tesco, Marks and Spencer, B&M and other major UK retailers have been warned to stop using some products “immediately” due to potential safety concerns.

Amazon looks into expanding its nationwide delivery network and giving up its long-standing partnership with the U.S. Postal ...

The U.S. Consumer Product Safety Commission (CPSC) has ordered multiple recalls of children’s products sold on Amazon, citing ...