Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

Members of Fast Company Executive Board share their expert insights. [Image: Courtesy of the individual members.] The Fast Company Executive Board is a private, fee-based network of influential ...

When Facebook came out, some people thought it was a fad. Today, there are countless social media platforms where brands fight for relevance and engagement. Social platforms are a recognized channel ...

In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...

Marketing, customer service and customer engagement professionals looking for a big payday may have to wait a bit, as pay increases for these professionals have dwindled since the start of the year ...

There are many ways to improve your bottom line: inventory control, solid and accurate estimating, sharp materials ordering and handling, expert utilization of available manpower, controlling waste ...

Who are customer relations managers and how do they perform their roles? For answers, we look to IT and call center outsourcing. The roles of customer relations managers have been made more complex by ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Sometimes a brand is so successful that it’s bigger than a name-drop.

Software developer Quark has made moves recently to improve its customer relations and to increase its focus on the European market. “From the inside out, we’re reassessing the way we do business and ...

From the spirited Hall of Flowers event in Santa Rosa, California, the clear trajectory of cannabis‘s influence in mainstream pop culture is increasingly evident. Yet, beneath the surface, many brands ...

EPB has promoted Karen Thomas to vice president, Customer Relations. In this position, Ms. Thomas will lead the Customer Relations Team. “In her new role, Karen will lead many critical efforts as we ...