Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...

GRAND BLANC TOWNSHIP, Mich.The strike at Henry Ford Genesys Hospital has now reached the three-month mark, with no apparent ...

After dealing with a fragmented tech stack, Aterian rebuilt its CX around Genesys Cloud.

GRAND BLANC TWP, MI - The strike at Henry Ford Genesys Hospital has entered its third month, with Teamsters Local 332 accusing the hospital of unlawful bargaining practices and Henry Ford arguing the ...

When Tony Bates became chairman and CEO of Genesys in 2019, the company was already a global leader in contact center software. But Bates was determined to evolve its role in a rapidly changing tech ...

The MarketWatch News Department was not involved in the creation of this content. -- Genesys Cloud reached nearly $2.2 billion ARR in the second quarter, with nearly 35% year-over-year growth -- ...

When your customers contact you for service, they might want to track a shipment, change a flight or file a claim. But they're looking for more than just a resolution to their problems. They want to ...

Genesys’ partners in Australia and New Zealand (A/NZ) are a shining example of how its channel ecosystem can thrive, its head ...

Henry Ford Health said in a statement to Newsweek that it is complying with all applicable federal and state labor laws.

Genesys secures ₹17.38 crore contract for India's first 3D subsurface mapping at six Adani Group airports using advanced technology.

Recognition reflects Genesys Cloud leadership in AI-driven workforce engagement, strengthening performance, quality and service readiness across human and virtual teams Genesys®, a global cloud leader ...