When handling difficult people at work, it’s essential to first spot and understand their type. This allows you to actively deal with a tricky situation at work in a much more focused, supportive, and ...

I've got a difficult person in my professional life. No, it's not you. But, for a long time, I was stressed out every time I had to work with this person. I'd feel nervous before our conversations and ...

Much of work’s frustration comes not from the work itself but from coworkers. The article attempts to help. Prerequisites If you’ve lost your cool, you won’t be able to make yourself follow best ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. When I began studying how workplace culture impacts ...

Fawning is an “extreme form of people-pleasing” that some people do when they have trouble pushing back on their colleagues, psychologist Adjoa Osei says. It often means “disregarding your own limits, ...

No matter where you work or what your role is, at some point, you’re going to encounter a difficult person. Maybe it is a colleague who constantly interrupts, a micromanaging supervisor, a ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. By the time I started coaching my client—I'll call her Carol—she was completely fed up with ...

After two decades of working in leading companies as the head of leadership development and coaching countless leaders, I can tell you unequivocally that leaders tend to struggle the most with ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

We’ve all had days when making a difficult co-worker disappear seems like an attractive option. Jacob Geiger is the Director of Work It, Richmond. He can be reached via email, by phone at 804-649-6874 ...