Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...

According to Forbes contributor Sharissa Sebastian, CEO of Leadership Mastery Alliance, a study by Bravely outlined that 70% of employees are actively avoiding difficult conversations at work – and 53 ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

When it comes to taking on difficult conversations with employees, many leaders would rather do almost anything else. The thing is, if you’re a leader, you don’t want to do anything that might upset ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

Austin, Texas, Dec. 15, 2022 (GLOBE NEWSWIRE) -- Zoho Corporation, a leading global technology company, today launched new tools for Zoho Desk, the anchor application in the company's customer service ...

Independent study commissioned by Ada in March 2020 underscores customer satisfaction as top business priority; Ada launches CSAT Pro to better understand and optimize chat interactions TORONTO, May 4 ...

HOLMDEL, N.J.--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has launched Vonage ...