In customer service training circles, there’s a belief that you can't train for empathy. In other words, the empathy required by a customer-facing employee is a fixed personality trait, something that ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

Every company needs a customer service recovery framework, a sequence of best practices for interacting with, and turning around, upset customers. Settling on such a framework and then providing ...

Every company should offer customers the best possible service and experience. When customers feel appreciated and respected by an organization, they become repeat customers. When they feel the ...

When it comes to customer service, we have memorable experiences. However, being on the receiving end of bad customer service generally motivates us to spread the word to anyone who is willing to hear ...

The Air Elite FBO Network has implemented an in-house staff training program. Alliance Aviation staff members partake in a group activity during the Fort Worth FBO's recent Air Elite Service Culture ...

The London Eye is aiming to reduce its staff absence rate by 20 per cent through the introduction of a customer-service training course. Personnel Today articles are written by an expert team of award ...