Customer experience leaders can discover so much just by watching the world around them and it's an approach that will pay dividends. When I was growing up in the UK, I made a deal with my parents.

Union Home Mortgage appointed Julie Lane as the company's chief digital customer experience leader. Lane will be responsible for partnering with leaders of the company's marketing, IT and sales ...

B2B customers are increasingly demanding richer and more ‘consumerised’ customer experiences. Streamlined digital access to information, influencers and channels has fuelled this demand, blurring ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO: CMSWire, the world’s foremost publication covering ...

7 top strategies to kick your CX into high gear. Now is not the time to pull back on CX strategy—a staggering 57% of consumers feel their experiences have gotten worse in the past year. The ...

PORTLAND, Ore.--(BUSINESS WIRE)--Mobile app experience company Airship today announced the appointment of Cindy Davis to its Board of Directors. Davis brings decades of executive leadership experience ...

Celestyal has announced a strategic leadership change, with the appointment of Janet Parton as vice president of marketing, ...

As global pharmaceutical firms laud their achievements in vaccine trials, the stock markets are beginning to take notice. As this murmur of positivity made headlines just in time for the holiday ...

The term "governance" might feel out of place in the context of customer experience innovation. In fact, to some, creating a governance process might sound limiting or even stifling. But as a customer ...

MIAMI--(BUSINESS WIRE)--Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been recognized as a Leader by Everest Group’s Customer Experience Management ...

As Chief Global Supply Chain Officer, Lopez Diaz will lead the company’s end-to-end global supply chain strategy and ...

The past five to 10 years have seen consumers become more empowered than ever before. Buoyed by increased choice and how easy it is to change products or services, they’re ready and willing to take ...