Whether they’re selling to consumers or other companies, many small businesses still use email as a primary way to reach out to prospective customers. But messages often get lost in a bulging inbox ...

Recent client interactions have revealed a troubling trend: AI-generated business emails that prioritize efficiency over authenticity, often damaging relationships in the process. In a work-from-home ...

Myra Deshmukh worked at Amazon for over a decade and taught a business writing course to other employees. She shares seven tips for improving email communication, including being concise and avoiding ...