It is said that bad news travels faster than good news. When it comes to customer service, if the service is bad, the world will know. Good customer service keeps customers coming back, giving ...

Opinions expressed by Entrepreneur contributors are their own. My friend Derek Halpern of the blog DIYThemes recently had an interesting customer-service experience with Brita water. He bought a ...

You’re about to go on a ski trip, and you order new gloves from an online website. You’re pumped, but when you get the confirmation email, you realize you’ve ordered them in the wrong size. So you ...

This world needs more people like an Atlanta-area IHOP restaurant customer, who noticed the amazing efforts of a “stretched thin” waitress and chose to reward those efforts, according to a news report ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Heroes are born out of moments of crisis. The world has ...

If you have your own business, are currently working in the customer service industry, or if you’re actually the customer on the receiving end of the service given by a company, you know how important ...

HOLLAND, MI -- It isn’t the piles of corned beef on the sandwiches at Zingerman’s Delicatessen in Ann Arbor that has made the one-location restaurant a $12 million a year business. "When a customer is ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to ...

In an age in which customers are more connected and informed — and their expectations are higher, than ever before — customer service is quickly becoming the key differentiator among brands. Every ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...